Policies
Returns, Cancellations and Refunds
Last updated 15 October 2026
Parts are made to your own drawings, so change-of-mind returns are not accepted. Every claim is investigated first. If the error is ours or our supplier's, we supply a corrected part. If the error is in your drawing or file, we do not refund or rework the parts.
At a glance
| Situation | What happens |
|---|---|
| You cancel before production starts | Full refund |
| You cancel after production starts | Refund less the costs already incurred (material, cutting, bending) |
| Part does not match your file or quoted spec, or is defective | After investigation, we supply a corrected part at no cost |
| Part matches your file, but the file was wrong | No refund or rework. You can submit a corrected file as a new order |
| Damaged in transit | Report within 48 hours; after investigation we supply a replacement part |
| Changed your mind after delivery | Not accepted, as the parts are custom made |
Custom-made goods
The 7-day cooling-off right for online purchases under ECTA does not apply to goods made to the customer's own specifications. Every Sparkfold part is made to your drawing, so it falls under this exception.
Incorrect or defective parts
- Contact us with your quote reference, photos and a short description of the problem.
- Report problems as soon as you notice them. Your rights under the Consumer Protection Act's 6-month warranty on quality are not affected.
- We may ask you to return the parts. We pay the return courier for valid claims.
- We compare the parts with the file you supplied and the quoted specification. If the error is ours or our supplier's, we supply corrected parts at no cost; if a part cannot be remade, we refund the price of the affected parts. If the parts match the file you supplied, the claim is declined and no refund or rework is given.
Transit damage
Check the parcel on delivery. Report damage within 48 hours with photos of the packaging and the parts, so we can claim from the courier.
How refunds are paid
Where a refund applies (a cancellation, or a part that cannot be remade), it goes back to the original payment method within 10 working days of approval.
Contact
Divan Wagstaff, trading as Sparkfold · No 14 Coert Steynberg St, Van Eck Park, Brakpan, 1541 · 071 881 2117 or 071 881 2131 · divan.wagstaff@sparkfold.co.za